1. Introduction

Bongadesk values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our CRM platform, mobile applications, and related services (“Services”). By using Bongadesk, you agree to this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We collect personal and business data necessary to provide and improve our Services. The information we collect may include:

Full name, email address, phone number, and organization name
Login credentials and authentication data
Customer communication data (messages, chats, tickets, inquiries)
CRM activity logs including meetings, calls, reminders, and notes
Uploaded documents and files linked to customers or accounts

Payment details, invoices, and billing records
Device and browser data such as IP address, location, and session logs
Cookies and analytics data to improve performance and security
Information shared with Bai (Bongadesk AI assistant) for automated support

3. How We Use Your Information

Bongadesk processes your data to operate efficiently and deliver a personalized user experience. We use your data to:

Provide CRM and communication features including chat, SMS, and ticketing
Authenticate users and manage secure access to the platform
Schedule and manage meetings, reminders, and notifications
Generate customer reports, billing summaries, and activity analytics
Send service updates, payment reminders, and transactional emails
Respond to support inquiries and improve customer service quality
Monitor usage to enhance security, prevent fraud, and improve system performance
Comply with applicable laws and regulatory requirements

4. Data Storage & Security

We implement strong security measures including encryption, access control, and regular audits to protect your data from unauthorized access, alteration, or loss. Your information is stored on secure servers and may be processed in data centers within or outside Kenya, depending on your region.

5. Sharing of Data

Bongadesk does not sell or rent personal data. We may share limited data only in the following cases:

With service providers who support our operations (e.g., SMS gateways, email systems, payment processors)
When required by law or legal processes
To prevent or respond to fraud, abuse, or security threats
With your consent, when you authorize integrations or third-party services

6. Cookies & Tracking Technologies

Bongadesk uses cookies, analytics scripts, and similar technologies to collect usage data, customize your experience, and improve our Services. You can disable cookies in your browser settings, but certain features may not function properly without them.

7. Your Data Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of inaccurate information
Withdraw consent for certain data processing activities
Request a copy of your data in a portable format

Requests can be made using the form below or by emailing privacy@bongadesk.com.

8. Retention & Deletion

Bongadesk retains user data only as long as necessary for business operations, regulatory compliance, and legitimate record-keeping. Certain information, such as transaction logs, billing records, or audit trails, may be stored permanently where required for legal, security, or operational integrity. You may request deletion of your account and associated data at any time, subject to verification and applicable data retention obligations.

9. Policy Updates

Bongadesk may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available at bongadesk.com/privacy-policy.

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Privacy Policy